Virtual Office - Planet Numbers Call Manager

What is Planet Numbers Call Manager?

Planet Numbers Call Manager is an combination of our most frequently ordered call plans. The service can be supplied as a single product, or as a combination of services, giving you greater flexibility and control over your inbound calls.

What call plans does Call Manager include?

Call Intro
Time of Day/Week routing
Virtual Receptionist
Divert on busy or no answer
Voicemail to Email
Call Queuing
Zone Plan
Call Recording

Brief call plan descriptions:

Call Intro

Callers to the service will hear an initial introduction/welcome message as soon as they dial your number. Calls will then proceed to the next step of the service.

Time of Day/Week Plan

This service directs calls to specific target numbers at specific times of the day - e.g. Office hours, out of hours, evenings and weekends.

Virtual Receptionist

Callers hear an audio message giving out a series of options for to select from by using their telephone keypad, for a specific department.

Divert on no answer or busy Plan

Planet Numbers Divert Plan is a call solution that diverts incoming calls to a secondary target number if the primary number is busy or unanswered after a set time period. Up to three different target numbers can be set to receive calls. Each of the virtual receptionist options will have its on individual divert plan.

Call Queuing

Incoming calls are queued if your lines are busy. Callers are played music whilst on hold, from our range of stock music, which you can select from. Callers are told periodically how long the queue is.

Call Recording

Record all your incoming phone calls without any expensive equipment. All recordings are sent immediately by email, or can be stored online.

Zone Plan

Zone plan allows you to nationally advertise one number for your business, and have callers directed instantly to your nearest branch office or site, or to the location of your choice.

Benefits of Planet Numbers Call Manager

Planet Numbers Call Manager ensures all your inbound phone calls are accurately directed to the desired department. Calls are subsequently answered quickly and efficiently or transferred to the voicemail service.
The caller will get an immediate response, which is more reassuring than hearing the engaged tone or continuous ringing on an unmanned phone. It also means all of your calls will be answered so you don't lose any calls that may generate new business / sales.
Voicemail to Email messages are sent through the moment they have been left. This ensures you can respond rapidly to any calls you cannot answer in person, thus giving a proactive impression to you callers.
It is a very cost effective service. You do not have to pay for or maintain expensive telecoms equipment. Call Manager is ideal for all sized companies, from sole traders to large corporations.

Charges and Pricing for Planet Numbers Call Manager

There is an additional set up fee for our Call Manager suite, depending of which products you take advantage of, plus a small additional service charge. Please call our business sales team on 08450 777 777 for immediate assistance.

If you have any questions, please see our FAQ pages, call our customer helpline or use our live online support.

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