Auto Attendant & IVR
Customers expect to be dealt with as quickly and efficiently as possible. Our Virtual Receptionist solution provides an automated service to ensure your customer is connected to the appropriate representative, based on the responses to the options you offer - by using their telephone keypad.
Our Virtual Receptionist service immediately greets each and every one of your customers when they call your business. The fully customisable voice that your customers hear, which can be recorded by yourself, by one of our helpful staff or by a professional team, will meet your customers with a friendly welcome and invite them to proceed to the next step.
You can choose as many options as you like so your customer gets transferred to the advisor that best suits their needs, saving both time and money.
The response your customer gives to the options determines where the call gets routed.
- 'Press 1 for Sales'
- 'Press 2 for Technical Support'
- 'Press 3 for Accounts'
As soon as your customer presses the relevant number on their keypad, their call is instantly and automatically transferred to the predetermined destination number, which can be changed as often as required, using our Online Control Panel or by calling one of our trained staff.