Inbound Call Handling
Our 'Call Manager' is a combination of our most frequently ordered inbound call handling plans. The service can be supplied as a single product, or as a combination of services, giving you the greatest flexibility and control over your incoming phone calls.
What call plans does Call Manager include?
- Caller Greeting
- Time of Day Routing
- Virtual Receptionist
- Voicemail
- Whisper service (Call Screening)
- Call Recording
- Call Queueing
- Hunt Groups
Brief call plan descriptions
Caller Greeting
Callers to the service will hear an initial intro/welcome message as soon as they dial your number. Calls will then proceed to the next step of the service... more details.
Time of Day Routing
This service directs calls to specific target numbers at specific times of the day - e.g. Office hours, out of hours, evenings and weekends... more details
Virtual Receptionist
The caller will hear an audio message giving out a series of options for the caller to select using their telephone keypad, for a specific department... more details
Divert Plans (hunt groups)
This solution diverts incoming calls to a secondary target number if the primary number is busy or unanswered after a set time period. Up to three different target numbers can be set to receive calls. Each of the virtual receptionist options will have its on individual divert plan.
Voicemail to Email
A call solution which relays voicemail messages to your email address. The messages are picked up via your email for you to play back. The messages are mailed in a .wav format.
With Call Manager, each of the Divert Plans will have Voicemail to Email which takes effect if all of the given target numbers are busy or unanswered.
They will all share a common audio message but the email addresses can be different for each option. There is a separate message for the out of hours voicemail, and this too can have a specific email address for the messages to be emailed to.
Call Recording
Our Call Recording solution gives you the freedom to record conversations at the touch of a button. There is no need to buy expensive equipment... more details
Call Queuing
Incoming calls are queued if your lines are busy. Callers are played 'on hold' music, which you can select from. Alternatively you can record your own sales messages or 'comfort messages'. Callers are told periodically how long the queue is... more details
Benefits of Call Manager
Call Manager ensures all your inbound phone calls are accurately directed to the desired department. Calls are subsequently answered quickly and efficiently or transferred to the voicemail service.
The caller will get an immediate response with the intro message, virtual receptionist or voicemail greeting. This is more reassuring than hearing the engaged tone or continuous ringing on an unmanned phone. It also means all of your calls will be answered so you won't lose any calls that may generate new business/sales.
Voicemail to Email messages are sent through th moment they have been left. This ensures you can respond rapidly to any calls you cannot answer in person, thus giving a proactive impression to you callers.
It is a very cost-effective service. You do not have to pay for or maintain expensive telecoms equipment. Call Manager is ideal for all sized companies, from sole traders to large corporations.
You can change the way your number is set up instantly, even from your Blackberry or iPhone via our online control panel.
