- Auto Attendant & IVR
- Your incoming calls are automatically answered and a 'virtual receptionist' asks your customers to choose which department their call is routed to eg. Press 1 for sales, 2 for customer services etc..
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- Inbound Call Recording
- Automatic Call Recording means no more scrabbling for a pen to jot down notes and no more disagreements about who said what, to whom, or when!
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- Call Queuing
- Callers hate an engaged tone! Automatic call queuing lets them know you'll be with them in a few moments.
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- Fax to Email
- Get your incoming faxes delivered direct to your email inbox. Faxes are automatically converted to pdfs which can be viewed and stored easily on your PC or Mac.
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- Call Centre Solutions
- Set up a highly cost-effective in-house 'call centre' without investing in any new equipment or technology.
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- Inbound Call Reporting
- Automated inbound call reporting lets you track where your sales calls are coming from so you can optimise your promotional activity.
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- Geographic Area Routing
- Automatically re-route incoming calls to different destinations based on the caller's location - ideal for multiple location companies.
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- Time of Day Routing
- Deliver incoming calls to different destinations dependant on the time of day, or day of week.
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- Inbound Call Handling
- Call handling options to give your callers a better service eg divert incoming calls to multiple numbers eg 10% to one number, 40% to a second and 50% to a third. Or divert calls to a second number if the first is busy.
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- Call Whisper
- Discover what the call is regarding before being connected to the caller.
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- International Routing
- Deliver incoming calls to your overseas call center with our 'World Divert' service
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- Number Portability
- Port your existing phone number to Planet Numbers and benefit from our dedicated service for business.
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