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Call Recording Solutions

Automatic Call Recording means no more scrabbling for a pen to jot down notes and no more disagreements about who said what, to whom, or when!

Increasingly, businesses need to record every telephone conversation they have with clients and customers. It's now mandatory for FSAs, for example, but more and more ordinary companies are recording calls to help with customer service disputes and, of course, to monitor employees' performance for training and feedback.

Planet Numbers' brand-new 0845 Call Recording numbers make it incredibly easy to record your calls, automatically. There's no machinery to set up and no tapes to fiddle with or replace. The recordings are simply sent straight to your computer's email inbox as convenient mp3 audio files.

Here's how the automatic call recordings work:

your customer dials your 0845 number
On connection, the customer is played a recorded message, telling him that the call may be recorded
You pick up the call and carry on your phone conversation as usual
The full call is recorded (no maximum length)
An mp3 file of the call is automatically and instantly sent to your computer's email inbox along with the time and date of the call

You can change the email address the recordings are sent to as often as you like using your personal control panel website (great if you're out and about but still want to keep a record of the calls on your laptop, for example). Your website control panel also keeps a full record of all the calls you've received.

The default message your customers hear will normally be: "Please hold while we connect your call. Please be advised that calls may be recorded for monitoring or training purposes". But if you wish, you can record your own messages and change them as often as you need to, free.

Choose an 0845 number to suit your needs and budget:

Bronze 0845 numbers

Silver 0845 numbers

Gold 0845 numbers

Platinum 0845 numbers

Diamond 0845 numbers

Special 0845 numbers

The links above take you to a sample of our available memorable numbers, but if you would prefer an 0845 number that isn't listed, please let us know and we will check availability for you.

If you have any further questions see our FAQ pages, call our customer helpline or use our live online support.

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Call Recording Solutions

Automatic Call Recording means no more scrabbling for a pen to jot down notes and no more disagreements about who said what, to whom, or when!

Here's how the automatic call recordings work:

Choose an 0845 number to suit your needs and budget: