Call Analytics

Competition for your customers’ cash is fiercer than ever, so it’s never been more important to ensure you’re getting maximum ‘bang for your buck’ from your advertising.

That’s why we’ve put together our multi-number Call Tracking Service – so you can use our online call analysis tools to track precisely where your incoming sales calls are coming from, and thereby find the media that works best in your marketplace.

• Use multiple 0800 freephone, 03 numbers or 01/02 numbers
• Track your incoming sales calls more accurately
• Get a better return on your advertising spend
• Monitor in real time via your personal online portal
• Choose the Tracker Package to suit your budget

For example, you could include a unique 0800 number in each of five different newspaper advertisements – choose an 0345 for PR activity – and perhaps an 0333 for your direct mail shots. All you have to do is check your online portal and the facts are there in black and white. You can see, at a glance, which ads, which publications, which hours, and days of the week and which size ads are more cost-effective for your business.

As anyone in Direct Marketing will tell you, this kind of response data is gold dust at your fingertips and can have a giant impact on the responsiveness of your advertising AND on the amount of money you spend on media.

Call analytics can help a business in a number of ways:

1. Identifying problem areas: Call analytics can help identify areas of the business that are causing issues for customers, such as long wait times or a high volume of calls.
2. Improving customer experience: By identifying and addressing problem areas, a business can improve the overall customer experience and increase customer satisfaction.
3. Increasing efficiency: Call analytics can help businesses identify and streamline processes, leading to more efficient operations and cost savings.
4. Identifying sales opportunities: Call analytics can help identify upsell and cross-sell opportunities, as well as potentially uncover new business opportunities.
5. Training and development: Call analytics can be used to identify areas where employees may need additional training, helping to improve the overall performance of the team.
6. Measuring and tracking performance: Call analytics can be used to track key performance indicators (KPIs) such as call volume, wait times, and resolution rates, allowing businesses to measure and track their performance over time.

Set up multiple numbers and run your tests with Planet Telecom call analytics service and this data is there on your desktop at the touch of a button.

We offer four multi-number Call Reporting Packages to choose from:

* Please note that there are no inclusive minutes available with the above packages.  Call us free, on 08000 886 886 to discuss your requirements.

Free ‘virtual office’ services with every Call Reporting Service

Each Call Reporting Service comes with a range of extremely useful virtual office services to make managing your incoming sales calls as simple, flexible and cost-effective as possible… and to give your customers an even better, friendlier calling experience.

Call Queuing tells callers they’re held in a queue and plays them some music of your choice.

Call Whisper tells you which number has been called, so you can identify which advert is being responded to, or product enquired about, providing a valuable ‘heads up’ before speaking to the caller.

Time of Day Routing delivers calls to specific locations, depending on the time of day, or day of week. Calls can be routed to mobile, voicemail or any other destination so you never miss a call again.

Choose Call Recording for even more sophisticated analysis

With Call Recording, your customer is told that the call may be recorded. Naturally, recordings of your incoming calls can give you invaluable insights for training, security and marketing purposes. When you buy a multi-line Call Tracking Package, Call Recording costs just 1p a minute.

All these services can be managed from your online portal at the touch of a button.

Get started by choosing your numbers or giving us a call, free on 08000 886 886